Refund policy

Due to the personal nature of our skincare and hygiene products, we are unable to accept returns or exchanges on opened or used items. This is both a hygiene requirement and a consumer protection measure.

If your order arrives damaged, faulty, or not as described, we will offer a full replacement or refund — no questions asked. Please contact us within 48 hours of receiving your order at hello@dreamglowrituals.com.au with your order number and a photo of the issue.

Refunds for eligible claims are processed back to your original payment method within 5–10 business days of approval.

This policy does not affect your statutory rights under Australian Consumer Law